Terms and general conditions of online purchase

This website (www.dhddorantes.com) under the name DHD Dorantes is owned and operated by DHD Dorantes S. L., CIF B67936286, (hereinafter DHDDorantes.com), with registered office at Calle Corredera, 63 – 41740 Lebrija (Seville – Spain).

This website and the services related to it are made available subject to the following terms and conditions (“T&Cs”) and any other rules set out on our website. Please read these T&Cs carefully before placing orders on this website. We recommend that you keep a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. If you do not agree to these T&Cs, please do not access or use this website in the future. Para determinadas campañas, promociones o concursos, serán de aplicación términos y condiciones adicionales. For the auction area, the Specific Terms and Conditions for Online Auctions shall apply.

In particular, we would like to draw your attention to our policies relating to the conditions of purchase set out in these T&Cs and in our Privacy Policy.If you are a minor, you must inform your parents or guardians about these T&Cs and the Privacy Policy of DHDDorantes.com who must express their acceptance of the same before using this website or the services of the same. Only orders placed by persons of legal age are accepted.

DHDDorantes.com reserves the right to rectify, modify and/or replace all or part of this website, the information and materials contained therein, as well as the T&Cs. Please check these T&Cs periodically for possible changes or modifications.

Registry

To use some of the services or functions available on this website you need to register. When registering, we ask that you provide us with true, accurate, and complete information in all respects. If any of your registration information changes, please notify us immediately by email at info@dhddorantes.com. From time to time, we may change the registration requirements.  

Right of purchase

When making a purchase through this website, your personal information will be requested. Specifically, customers must provide their real name, email address, and other requested information. Likewise, when ordering the items, you will be asked to provide the data related to the payment, guaranteeing that the payment data you provide when placing the order is valid and correct, confirming that you are the person mentioned in the billing information you provide to us.

By placing an order, you expressly authorise us to carry out a verification of your details and, when DHDDorantes.com deems it necessary, to communicate or obtain third party information (including any updated information) about you, including your credit card number, in order to validate the same, obtain the initial authorisation of the same and be able to authorise the purchase transaction.

Personal information

We inform you that according to our Privacy Policy your personal data will be part of a file under the responsibility of DHDDorantes.com, and that they will be used for the purposes indicated in the aforementioned Privacy Policy. You have the right of access, rectification and cancellation, being able to apply this right through the procedure indicated in the Privacy Policy.

Purchase conditions

Stock

The products shown on this website are only a selection from the DHDDorantes.com catalogue. This collection has been specially selected for the DHDDorantes.com online shop. The availability of our products is real time, so it is possible that some selected products may not be in stock. DHDDorantes.com online shop accepts no responsibility for the lack of stock of any of the models shown.

Item Description

  • Information on articles published on the website is at the sole discretion of DHDDorantes.com, and as such should not be relied upon as fact.
  • Buyers should form their own opinion based on the information, descriptions and photographs provided by DHDDorantes.com.
  • DHDDorantes.com will not accept any responsibility for the accuracy of its cataloguing.
  • Items purchased by buyers will be delivered in the state described on the web, without accepting claims about damage, breakage, ignorance of its nature, state of conservation, size, dimension, colour, value, etc …

How to buy

DHDDorantes.com uses the following purchasing procedure:

You must select and add to the cart the item (s) you want to buy by clicking the ADD TO CART button that appears on the website.

If at that time you do not want to buy the items, you can select them and add them to your cart. This cart does not represent an online reservation.

The shopping cart will include the product, description, reference, unit price, quantity and total of the cart (including VAT).

If you continue with the purchase process, we will show you a list of the item (s) that you are going to buy, the total price (including VAT) and shipping costs if applicable.

Once you have selected the item (s), you must fill in the order form. In this order form you must indicate your personal data and payment information in order to process your order(s). Please note that all data must be completed correctly to avoid confusion and problems when sending the item (s) purchased.

Order confirmation

Once your choice has been made and the order has been issued, you will receive an email confirming that your order has been registered (order confirmation). This order confirmation will include, among others, information regarding the identification of the item (s) purchased, the total price (including VAT) and shipping costs if applicable with the delivery data.

If you make a mistake when placing the order, contact our Customer Service where we will be happy to assist you. However, always make sure to review your order before ordering. Before confirming, you have the possibility to edit the information you have entered, such as the shipping or invoice address or your credit card details; You can also change or delete items included in your cart.

If an error occurs in the message, it may be due to a temporary communication problem with the network or an error when typing the provided email address. In both cases, contact our Customer Service at info@dhddorantes.com. We reserve the right not to accept your order if, for example, we are unable to obtain authorization for payment, if shipping restrictions apply to a specific item, or if the item is not in stock. If this last case occurs, we will inform you by email and we will refund you all the payments that have been made.

We are not liable to you or third parties when any merchandise has been removed from the website, even if it has been sold; nor for the elimination, revision or edition of materials or contents of the web page, rejecting any type of transaction.

Pricing policy

The prices shown on this website are in Euros and include all applicable taxes, with the exception of those expressly excluded. All prices and offers shall correspond to those published. The price of the products shown on this website at the time of order confirmation will be maintained. DHDDorantes.com shall not be liable for any special taxes, customs duties or additional delivery costs. DHDDorantes.com reserves the right to change its selling prices at any time, except for orders that have already been placed.

Payment methods and security

Orders can be placed at any time, 24 hours a day, every day of the week.

As indicated on the payment page, DHDDorantes.com will only accept payments made by credit or debit card, PayPal, and in some items by bank transfer. No other form of payment will be accepted, with the exception of those mentioned above.

You must confirm that the credit/debit card you are using is yours or that the cardholder has authorised you to use it. Credit/debit cardholders are subject to validation and authorisation checks by their card issuer. If your card issuer refuses to authorise payment to DHDDorantes.com, we will not be liable for any delay in delivery.

We will do our best to keep this website secure. In order to guarantee the security of payment transactions, DHDDorantes.com uses a secured payment system. This means that all sensitive data (e.g. credit card number and expiry date) is encrypted and transmitted directly to a secure server.

Likewise, we will take care of keeping, to the extent that we are empowered to do so, the data of your order and payment safely; However, in the absence of negligence on our part, we cannot be held responsible for the losses suffered if a third party is denied access to the information that they have provided when accessing or placing an order from this website.

Multiple orders will ship when all items are available. Shipments will not be partial except in exceptional cases in which we will contact the buyer directly.

DHDDorantes.com reserves the right to refuse any order for security reasons. Affected customers will be notified. We also reserve the right to cancel an order if we are unable to verify the delivery and/or invoice details, in which case we will notify you. We also reserve the right not to accept and/or cancel an order if we believe that the buyer wishes to obtain the goods for resale.

Each product contains at least the following information:

  • Article name
  • Article image
  • Description
  • Price in euros

DHDDorantes.com aims to display the colour of its items as close as possible to the actual colour. However, the colour of the items may be subject to variations depending on the quality of your computer monitor. For this reason, DHDDorantes.com does not guarantee that the colour displayed on your monitor exactly reproduces the original colour.

Auctions, special offers, promotions and discounts will be valid until the date indicated or until there are no more items in stock, whichever occurs first.

Deliveries and insurance

DHDDorantes.com insures each purchase during the transit time until delivery at the specified shipping address according to the specific conditions of each carrier. All orders are delivered by national/international courier companies.

The receipt of deliveries must be signed at the time of receipt. Once the receipt has been signed, the items will be responsibility of the customer. We do not deliver items to PO boxes.

In order to avoid problems with deliveries (incorrect addresses, person absent at the address) the corresponding form must be filled in correctly, especially the box with the contact telephone number.

When your order has left, we will send you an email indicating the tracking number of the package assigned by the courier company for the delivery of your item(s). This way you can see where your order is at all times. If you have ordered more than one item, we will wait for all the items in the order to be available before shipping, as we do not make partial deliveries except in exceptional cases where we will contact the buyer directly.

All items delivered by DHDDorantes.com remain the property of DHDDorantes.com until DHDDorantes.com receives your payment.

Orders Cancellation

You can cancel your order (s) at any time prior shipment, and we will refund you the total paid. If your order has already been shipped (that is, it has already left the warehouse) you will have to wait until delivery to be able to cancel the order, although such cancellation is subject to specific terms and conditions (see Returns).

You can also contact our Customer Service to cancel your order, as long as the order has not been shipped.

Returns

You have a period of 15 days to return an item from the date the item was received. To return it, you must verify that the following conditions are met.

  • The product must be returned in the same condition in which it was sent and when possible in its original packaging. If the original packaging is not available, it must be replaced with one of similar size and capacity.
  • The product must be returned to our offices (see address below) within 15 days of receiving your order.

Returns must be made through our Customer Service. You must return the items to:

DHDDorantes.com Corredera, 63 – 41740 Lebrija (Seville – Spain)

Once we have received the item/s and checked that it/they comply with the conditions mentioned above, DHDDorantes.com will refund the amount paid for the item/s. The direct costs of returning the item(s) will have to be paid by you except in the case that the product does not match the one purchased on the website. In this case, DHDDorantes.com will be responsible for the cost of returning the item/s.

Refunds will not be made under any circumstances.

After-sales service

Our Customer Service department has an after-sales service to help solve any problems related to our items or deliveries, offering customers a quick and efficient response.

Contact

For questions, doubts, complaints or suggestions about your order or online purchase, send an e-mail to: info@dhddorantes.com or contact us by phone: +34 95 597 29 56

Intellectual property rights

All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) and all information and material (including all logos, graphics and software) provided through this website are owned by DHDDorantes.com or its affiliates, or used with the consent of the relevant rights holders, and are expressly reserved.

Your use of this website and its contents does not grant you any right or license in relation to the copyright, designs, trademarks and any other intellectual property rights relating to the content (as described in the content section below), including the DHDDorantes.com software and all HTML and other code contained on this website. Such content, including designs, third party trademarks, and intellectual property rights mentioned or displayed on this website, is protected by national intellectual property and other laws and international treaty provisions.

Reproduction or redistribution of the above content is prohibited and may result in civil and criminal offences. Without limiting the foregoing, copying and use of the materials listed above to any other server, location or medium for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for viewing the content for your own personal use.

Content

In addition to the intellectual property rights mentioned above, content is defined as all graphics, photographs, including image rights, sound, music, video, audio or text on this website. Although every care has been taken to ensure the accuracy of the information and materials on this website, DHDDorantes.com does not warrant that the content of this website is up to date, complete and accurate or that the content is free from defects, errors and/or viruses. Likewise, DHDDorantes.com does not guarantee that such defects, errors and/or viruses can be resolved or eliminated immediately. Furthermore, DHDDorantes.com reserves the right to interrupt access to this website for maintenance or updating processes. We always recommend that all Internet users ensure that they have an antivirus installed.

Your activity

You agree that you are personally responsible for your use of this website and for all your communication and activity on this website. If we find that you are or have been involved in illegal activities, disrespectful to other users, or in breach of the T&Cs, you will be denied access to this website temporarily or permanently.

Limitation of liability

In no event shall DHDDorantes.com be liable for any direct or indirect loss, damage or expense, howsoever arising, arising out of or in connection with the use of this website and/or the information or materials contained herein, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained herein are incorrect, incomplete or out of date.

The above clause does not exclude or limit the liability of DHDDorantes.com in those cases where by law liability cannot be excluded or limited.

Indemnification

Upon our request, you agree to fully indemnify, hold harmless and hold harmless us, our officers, directors, agents, affiliates, licensors and suppliers from and against all liabilities, claims, expenses, damages and losses, including court fees, arising out of your breach of these T&Cs in any way, including if someone else accesses this website using your account as a result of your action or inaction.

Partnership

You acknowledge and agree that no joint venture, partnership, employment or agency relationship exists between you and DHDDorantes.com as a result of these T&Cs or your use of this website. You agree not to hold yourself out as a representative, agent or employee of DHDDorantes.com, and that we shall not be liable for any representations, acts or omissions on your part.

No resignation

If you breach the T&Cs and no legal action is taken against you, we may have our rights and remedies available to us in any other situation where you breach the T&Cs.

Applicable legislation

These T&Cs shall be governed by and construed in accordance with the laws of Spain and the relevant courts of Seville shall have exclusive jurisdiction.